You can cancel a confirmed reservation yourself at any time before your rental begins, using the "Cancel Reservation" option on your reservation lookup page (the link sent in your confirmation email).

Once your kit has been dispatched for delivery or marked ready for pickup, online self-service cancellation is no longer available — contact us directly and we'll do what we can to help.

If you cancel at least 48 hours (2 days) before your rental's start date, you'll receive a full refund of the amount you paid, automatically, to your original payment method.

If you cancel less than 48 hours before your rental's start date, your reservation will still be cancelled, but the rental price will not be refunded for that cancellation (your refundable deposit, if your kit has one, is always returned in full — see "Deposits" below). We understand plans change unexpectedly — if something outside your control comes up, contact us and we'll consider it on a case-by-case basis.

This also applies if you simply don't show up for your rental — a no-show is treated the same as a cancellation made less than the cutoff window before your start date, and is not refunded.

Refunds are issued to the same card or payment method used at checkout, via Stripe, our payment processor. Refunds typically appear on your statement within 5-10 business days, depending on your bank or card issuer.

You'll see a confirmation on-screen and can always check your reservation's status using your confirmation email link.

Some kits include a refundable deposit, shown as its own line item on the kit's page and at checkout, and included in the total charged to your card at booking.

Your deposit is always refunded in full if you cancel your reservation — before or after the cutoff described above — since a cancelled reservation was never picked up or delivered and can't have caused any damage.

For a completed rental, your deposit is returned once your kit has been checked in and confirmed undamaged. This is a manual step on our end, typically completed within a few business days of your kit's return — contact us if it's been longer than that.

If you return your kit earlier than your reservation's scheduled end date, we don't prorate or refund any part of the rental price for the unused time — you're booking the kit for the full rental period, not by the day.

If we need to cancel your reservation — for example, due to a logistics issue, weather, or an equipment problem — you will always receive a full refund, regardless of how close to your start date the cancellation happens.

If you have a question about a specific reservation, a charge, or believe a refund was calculated incorrectly, contact us at gear@back40utfitters.com and include your reservation ID.